2018 Gold Award for Exceptional Utility Performance

AMWA’s 2018 Gold Awards for Exceptional Utility Performance were presented to:

  • City of Ann Arbor Water Utility
  • Greenville Utilities Commission (North Carolina)
  • Cleveland Water

The City of Ann Arbor Water Utility is committed to delivering exceptional service to its customers, to strategic decision-making and to investment in its staff.  Ann Arbor was one of the first utilities in the state of Michigan to implement a conservation-based inclining block rate structure, a forward-thinking approach to rate development that enabled it to apply its sustainability goals to how it charges for its services.  The utility was also the first in the state to use ozone as its primary disinfectant. By innovating and partnering with institutions like local universities, Ann Arbor is continually looking for new ways to cost effectively provide outstanding service to its customers.

Cleveland Water monitors and protects the health of its Lake Erie source water by optimizing its four interconnected water treatment plants. The utility has aggressively tackled the issue of water loss by leveraging expanded capital investment, new technologies and data analysis. Investments in upgraded automated meter reading technology have improved service levels and allow more effective communication with customers regarding their water use. Cleveland Water has also invested in technology and training to improve customer service, resulting in measurable improvements to service delivery across its meter operations, billing services, call center and collections operations. Through a combination of smart planning and hard work, the utility has held rates constant for three years.

Greenville Utilities Commission’s (GUC) mission is to enhance the quality of life for those it serves by safely providing reliable utility solutions at the lowest reasonable cost, with exceptional customer service in an environmentally responsible manner.  Strategic plan goals include employee workforce development, financial stability, water supply sustainability, exceptional customer service, water quality and environmental leadership, and infrastructure investment and management. The staff at GUC’s water treatment plant met the goals to earn the Area Wide Optimization Program (AWOP) Award from the North Carolina Department of Environmental Quality for the past three years. The AWOP requirements are more stringent than the U.S. Environmental Protection Agency’s existing regulations, helping GUC achieve higher levels of water quality.