2018 Platinum Award for Utility Excellence
Winners of the 2018 AMWA Platinum Award for Utility Excellence were:
- Albuquerque Bernalillo County Water Utility Authority
- Fort Collins Utilities
- Knoxville Utilities Board
The Albuquerque Bernalillo County Water Utility Authority’s 100-year water resource plan emphasizes conservation and wise management of the regional underground aquifer while exploring innovative supply alternatives to improve the Water Authority’s ability to deal effectively with contingencies such as drought. The utility’s asset management plan allows it to keep up with increasing infrastructure needs to meet regulatory and operational requirements, as well as expected levels of customer service. Even as it asks customers for additional resources to reinvest in the water and sewer system, the Water Authority pursues ways to keep operating costs as low as possible by increasing energy efficiency, reducing injury hours and expanding the use of technology.
Fort Collins Utilities’ service levels enjoy strong community support and satisfaction as measured through customer satisfaction surveys. The professionalism, engagement and concern of its employees allow for sound operational and financial decisions to be made and effectively implemented. Through the utility’s long-term operational and financial planning, the community enjoys safe, reliable, high-quality, affordable drinking water, a cornerstone of economic, social and environmental sustainability. Mature asset management program, strategic financial planning, ongoing employee development and continual process improvement strategies ensure that the community will continue to be served well in the future. This is evidenced by the municipal organization, including the utility services, being named a Malcolm Baldrige National Quality Award 2017 recipient.
The Knoxville Utilities Board’s (KUB) Century II infrastructure management program ensures sustainable lifecycle replacement and maintenance programs with steady investment, incremental rate increases and equitable sharing of the costs for service between today’s customers and future generations. Its state of the art water quality laboratory performs approximately 100,000 tests annually – many more than required by regulations. KUB workforce programs include leadership development, operator qualification, knowledge management and diversity initiatives. Sustainability initiatives include biosolids beneficial reuse, energy efficiency upgrades of plants and facilities and an alternative fuel fleet. Utility employees support local non-profit organizations through its VolTime program and help youth develop career skills with the TeenWork Program.