Award Winners
Cleveland Water
2018 Gold Award for Exceptional Utility Performance
Cleveland Water monitors and protects the health of its Lake Erie source water by optimizing its four interconnected water treatment plants. The utility has aggressively tackled the issue of water loss by leveraging expanded capital investment, new technologies and data analysis. Investments in upgraded automated meter reading technology have improved service levels and allow more effective communication with customers regarding their water use. Cleveland Water has also invested in technology and training to improve customer service, resulting in measurable improvements to service delivery across its meter operations, billing services, call center and collections operations. Through a combination of smart planning and hard work, the utility has held rates constant for three years.
Denver Water
2018 Sustainable Water Utility Management Award
At Denver Water, promoting sustainable water use and environmental stewardship has been a top priority since its inception 100 years ago. The utility is incorporating sustainability into everything it does, from energy and transportation to water and materials, land use, people, and infrastructure and assets. Responsible, sustainable financial practices keep rates low, ensuring customers have some of the most affordable water in the region. Denver Water is incorporating green building practices into all of its new construction, including its new 35-acre main campus. Steps are being taken toward becoming an energy-neutral organization by 2020, and the utility continues to build on its award-winning campaign to help customers use water efficiently in its dry climate.
East Bay Municipal Utilities District
2018 Sustainable Water Utility Management Award
East Bay Municipal Utilities District (EBMUD) practices integrated water resources planning, asset management, water conservation and recycling, renewable energy, natural resource management and climate change response. Water supply planning to a 2040 horizon includes regional conjunctive use, increased conservation, recycling and potential potable reuse, and aggressive drought actions. Infrastructure renewal focuses on resilience to sea level rise, seismic events, increased urbanization and prolonged drought. Its financial management has sustained strong bond ratings, while pioneering green bond issues and ESG (environmental, social and governance) standards in retirement system investments. To sustain the community EBMUD has expanded customer rate assistance, local contracting and local job opportunities.
Fort Collins Utilities
2018 Platinum Award for Utility Excellence
Fort Collins Utilities’ service levels enjoy strong community support and satisfaction as measured through customer satisfaction surveys. The professionalism, engagement and concern of its employees allow for sound operational and financial decisions to be made and effectively implemented. Through the utility’s long-term operational and financial planning, the community enjoys safe, reliable, high-quality, affordable drinking water, a cornerstone of economic, social and environmental sustainability. Mature asset management program, strategic financial planning, ongoing employee development and continual process improvement strategies ensure that the community will continue to be served well in the future. This is evidenced by the municipal organization, including the utility services, being named a Malcolm Baldrige National Quality Award 2017 recipient.
Greenville Utilities Commission
2018 Gold Award for Exceptional Utility Performance
Greenville Utilities Commission’s (GUC) mission is to enhance the quality of life for those it serves by safely providing reliable utility solutions at the lowest reasonable cost, with exceptional customer service in an environmentally responsible manner. Strategic plan goals include employee workforce development, financial stability, water supply sustainability, exceptional customer service, water quality and environmental leadership, and infrastructure investment and management. The staff at GUC’s water treatment plant met the goals to earn the Area Wide Optimization Program (AWOP) Award from the North Carolina Department of Environmental Quality for the past three years. The AWOP requirements are more stringent than the U.S. Environmental Protection Agency’s existing regulations, helping GUC achieve higher levels of water quality.
Knoxville Utilities Board
2018 Platinum Award for Utility Excellence
The Knoxville Utilities Board’s (KUB) Century II infrastructure management program ensures sustainable lifecycle replacement and maintenance programs with steady investment, incremental rate increases and equitable sharing of the costs for service between today’s customers and future generations. Its state of the art water quality laboratory performs approximately 100,000 tests annually – many more than required by regulations. KUB workforce programs include leadership development, operator qualification, knowledge management and diversity initiatives. Sustainability initiatives include biosolids beneficial reuse, energy efficiency upgrades of plants and facilities and an alternative fuel fleet. Utility employees support local non-profit organizations through its VolTime program and help youth develop career skills with the TeenWork Program.
Las Vegas Valley Water District
2018 Sustainable Water Utility Management Award
The Las Vegas Valley Water District (LVVWD) capital improvement plan, asset management and reserve policies provide long-term financial security and support planning for infrastructure and water resources. Construction of the Lake Mead Intake No. 3 and a low lake level pumping station, along with water banking, intentionally created surplus and return flow credits, help LVVWD offset potential supply shortages associated with drought and climate change. The utility prides itself in community involvement through citizens advisory committees, conservation programs, education through outreach and marketing, and providing valued learning experiences at its Springs Preserve, a 180-acre cultural institution designed to commemorate Las Vegas' dynamic history and to provide a vision for a sustainable future.
Massachusetts Water Resources Authority
2018 Sustainable Water Utility Management Award
Massachusetts Water Resources Authority (MWRA) provides wholesale water and wastewater service to the Boston metropolitan area. Its rates not only reflect the true cost of water, they also provide for maintenance of past investments and allow for modernization and improvement of the water system. Demand management and leak detection have eliminated waste and avoided the need to develop new supply sources. Large, well-protected supply reservoirs are regional resources for stressed water systems during times of drought. The Authority follows a regional model for energy efficiency and green power production: solar, hydro and wind. Climate change mitigation and adaptation initiatives include tracking greenhouse gas emissions, flood proofing and resilience measures programmed into all rehabilitation programs.
Scottsdale Water
2018 Sustainable Water Utility Management Award
Scottsdale Water operates one of the most sophisticated indirect potable reuse facilities in the world and has been an industry leader in the realm since its advance water treatment facility began operation in 1998. The utility recharges an average of 1.7 billion gallons of purified recycled water into the aquifer annually, helping ensure long-term water supplies and the integrity of the aquifer. Due to these aggressive recharge efforts, Scottsdale was the first city in Arizona to achieve “safe yield” – pumping less groundwater out of the aquifer than recharging back in – which the state mandated must be achieved by the year 2025. Scottsdale has achieved safe yield every year since 2006.
Tucson Water
2018 Sustainable Water Utility Management Award
Tucson Water operations maintain and enhance the sustainability of the community and environment, using an integrated approach to ensure safe, reliable and sufficient water supplies for residential, economic and environmental uses, encouraging conservation and maximum efficiency for all uses, while maintaining a fair and affordable rate structure. Because of strategic planning, continuous improvement, key investments and a focused water efficiency and conservation program, the utility possesses verifiable water resources that will support the community for the next 100 years. Tucson Water maintains solid credit ratings and financial reserves, which facilitate access to low-cost financing and is committed to establishing financial sustainability and rates that cover the full cost of service and are fair and equitable.
Anaheim Public Utilities
2017 Platinum Award for Utility Excellence
Anaheim Public Utilities keeps an eye toward maintaining stable rates for its customers while delivering reliable service and a high quality product. The utility invests in its employees, water infrastructure system and community through innovative employee development initiatives, carefully planned asset replacement programs and student engagement opportunities. These efforts resulted in the utility having one of the lowest water rates in its county, while water quality continues to meet and exceed state and federal standards. Its customer service is touted by J.D. Power as being in the top 15 percent of large water agencies in the western United States.
Anne Arundel County Bureau of Utility Operations
2017 Platinum Award for Utility Excellence
Anne Arundel County Bureau of Utility Operations developed a ten-year capital improvement program to implement its strategic decision to end reliance on the neighboring city of Baltimore for 25 percent of the county’s drinking water production. Major expansion was made to two water treatment plants, separate transmission mains were run and a water booster station was commissioned to deliver the production from those plants. The utility’s current water purchase is down to less than two percent, resulting in $8.5 million in annual savings. These efforts will ensure the sustainability of the local system, reduce costs and control water quality.