2018 Executive Management Conference

2018 Executive Management Conference

October 1417, 2018
San Francisco, California

Final Program Runs the Gamut From Customer Service to Utility Resilience

It's Not to Late –  Register Today!

No matter what management challenges face your utility, AMWA’s 2018 Executive Management Conference promises insights and ideas you can put right to work to address the thorniest water system issues.

Customer service? 

The Sunday afternoon session on Utility Perspectives on J.D. Power’s Market Intelligence will feature four utility executives who have given serious consideration to J.D. Power’s customer service survey and analytics offerings and have emerged with different outlooks.

Workforce challenges? 

Discover exceptional examples of water utilities empowering staff, adjusting existing procedures and piloting new efforts to draw from a younger, more diverse workforce. Panels on Making a Difference Through Innovative Utility Workforce Programs and Workforce Programs That Work will spotlight important workforce initiatives that address utility challenges and support local communities.

Utility resilience? 

Extreme storms, sea level rise, climate change, earthquakes, wildfires and other risks will be addressed with lessons learned on the front lines across the U.S. and abroad.  In addition to San Francisco’s Chief Resilience Officer, members of W-SMART– an international association of water and wastewater utilities for sustainable water security – will focus on resilience and smart cities in Portugal, France and Israel.  U.S. water executives involved in the Water Utility Climate Alliance will describe how a confluence of climate change impacts, uncertainty and politics is influencing decision making for resilient infrastructure and operations.

Entrepreneurship, innovation, affordability and more?

Keynote speaker Mark Coopersmith will offer an entrepreneurial take on utility leadership.  The best-selling author, entrepreneur, Fortune 500 executive and educator will bring his experience in innovation, entrepreneurship and leadership from Silicon Valley into focus for water utility executives. 

In addition, the conference program will address continuous improvement, affordability, consolidation, financial practices, new technology, smart water systems and other key utility management topics.

Beyond the ample agenda there will be opportunities to network with water sector colleagues at luncheons, receptions and other informal settings. AMWA’s annual management awards ceremonies will honor the best in drinking water utility achievement.  And on the final day of the conference, participants can round out their management development experience with an informative multi-site tour of the San Francisco Public Utilities Commission’s $66 million groundwater supply initiative.

There’s not much time left – register now for AMWA’s 2018 Executive Management Conference!