To provide water professionals with a framework for effective rate communications that can garner support for rate adjustments, the Water Research Foundation (WRF) recently published the “Rate Approval Process Communication Strategy and Toolkit.” The research findings and associated tools enable utilities to: develop a long term communication strategy founded in trust and transparency; create an overarching message tied to community values that conveys information and provides consistency; tailor the level of detail to the needs of specific audiences; and build trust and understanding by being visible and involved in the community.
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More information is online at www.waterrf.org/Pages/Projects.aspx?PID=4455.