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Navigating Legal Pathways

In conjunction with the Environmental Finance Center at the University of North Carolina at Chapel Hill, AMWA and six other water sector organizations came together in July 2017 to publish "Navigating Legal Pathways to Rate-Funded Customer Assistance Programs," a state-by-state guide that explores the differing legal frameworks that must be considered by utilities seeking to use rate revenue to fund programs that assist low-income customers.  By assessing the feasibility of rate-funded customer assistance programs (CAPs) in each state, the guide will help water and wastewater systems nationwide evaluate the variety of CAPs they may wish to explore to benefit their low-income ratepayers.  In addition to being available as a pdf document, an electronic version of the guide, along with an interatctive state-by-state map, is available online at