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Insight logoWelcome to INSIGHT: AMWA’s Utility Financial Information Resource

INSIGHT captures timely, relevant and authoritative data on the current water utility financial environment from participating member utilities and delivers that data in an Excel spreadsheet and via a user-friendly online dashboard.

The INSIGHT database is one of AMWA’s most valuable management tools for members, a goldmine of useful financial information that can be applied to both financial planning and communicating with key constituencies on financial issues.  Through the dashboard and Excel spreadsheet, participating members can compare their own data to that of other utilities in the areas of capital assets, CIP budgets, debt, rate structures, revenue sources, expense categories, affordability programs and much more.

2022 Survey

2022 INSIGHT "Deeper Data Dive" Webinar

AMWA member utilities that completed the 2022 INSIGHT survey joined the association and Raftelis for a deeper dive webinar on Wednesday, April 26, at 2:00 p.m. ET. The webinar demonstrated how utilities can use data in the dashboard to track customer rates over time, see how inflation may impact water systems, and compare their revenues to peers.

View the webinar recording and download the slides for free.

Send questions or ideas that you would like to see demonstrated in the webinar to [email protected].

2022 INSIGHT Webinar

AMWA and Raftelis presented a webinar on Wednesday, February 22, at 2:00 p.m. ET. It detailed the results of the 2022 INSIGHT utility financial information survey. Participants heard findings from the 2022 survey on metrics such as operations and maintenance costs and how utilities can use the robust database and dashboard in financial planning, management, and reporting. 

View the webinar recording and download slides for free.

While the webinar was open to members, subscribers, and others, the database and dashboard are accessible only to AMWA members that completed the 2022 survey. AMWA encourages you to take full advantage of this member benefit. If you don't have access to the database and dashboard, contact Antoinette Barber to learn about current options for completing the 2022 survey.


The INSIGHT dashboard is an innovative data visualization tool that brings to life the wealth of intelligence gathered from the 2022 survey results, as well as data from past surveys for trending analyses. The dashboard allows members to produce colorful, exportable charts from 22 categories of data containing more than 160 metrics and to compare the data to their own utility’s survey results. The dashboard has the added power to filter data and perform analyses by state, and the full Excel database provides a wealth of useful data.

Excel Database

The INSIGHT Excel database contains information gathered from 162 questions, capturing several hundred metrics. It contains all the data gathered in all seven biennial surveys.

Download the INSIGHT Excel spreadsheet

Note: Members may not share the INSIGHT database outside their own organizations.

Previous Survey Data: Access 2020 INSIGHT Information

In March 2021, AMWA hosted a webinar that featured Raftelis representatives, who presented important findings from the 2020 survey such as COVID-19 impacts on utilities’ revenue, operating and maintenance costs, and customer usage. AMWA invites all water utility executives, their staff, and the organizations that support them, to review the recording and slides from the webinar.

The report of the general analyses is available.


Not in the INSIGHT database?  Only AMWA member utilities that completed the 2022 survey have access to the dashboard and Excel database.

AMWA members that did not participate in the survey, but are interested in obtaining INSIGHT access should contact AMWA's Antoinette Barber about current options for survey participation.