Billing

This survey sought to learn of any variation of an "opt-out" program, how the program functions, the implementation and management of the program, and customer reactions.

This study sought to learn sampling methodology and study documentation of sewer loadings and return flows for purposes of infrastructure planning and cost allocation among customer classes. 

This survey sought information regarding potential technology applications to create, organize, document, update, review and write workflow processes

This survey sought to learn about the policies of other member utilities.

This survey sought to learn about the systems currently being used by other water utilities.

This survey sought information regarding leak adjustment policies from utilities that have implemented AMI and made a consumption data portal available to its customers.

The survey sought information from other utilities on whether and when they suspended late payment shut offs and penalties in light of the COVID-19 pandemic and whether and when they are resu

Survey sought information from other utilities on whether and when they suspended late payment shut offs and penalties in light of the COVID-19 pandemic and whether and when they are resuming

The survey sought to gather information to assist in evaluating the possibility of adopting a policy to permanently discontinue a delinquency turn-off process. 

This survey sought information to help establish best practices for its Revenue Recovery group.