Billing

The survey sought to learn if billing software costs were in line with other utility providers, and concurrently to learn the cost of implementation of a new system.  

This survey sought to

The survey sought information concerning

This survey sought information from other water utilities on a number of billing issues.

The survey sought information from member utilities concerning fee structure charges for various online payment customer options.  Results are available in Excel format only.

Survey sought to understand how members who also perform contracted billing, collection and customer service for their cities establish fees for these services.  The results are available below in