Three AMWA member utilities were featured in one of EPA’s newest management publication, Effective Utility Management in Action, Utility Case Examples. The case examples inform utilities about how their peer water service providers have integrated Effective Utility Management (EUM) into their day-to-day operations and future planning initiatives.
Featured utilities include Boston Water and Sewer Commission, Columbus Water Works and Scottsdale Water. Each case study describes the utilities’ EUM-driven strategic initiatives, their approaches to EUM’s five Keys to Management Success, and lessons learned after years of implementing EUM. In each case, the EUM timeline highlights the milestone of recognition with AMWA’s Platinum Award for Utility Excellence, which employs criteria based on the 10 EUM Attributes.