Award Winners
The City of Irving Water Utilities Department
2022 Gold Award for Exceptional Utility Performance
The City of Irving Water Utilities Department is a regional water leader that tackles water supply issues and expands supply resources. Employing a customer-centric ethic, the utility meets the needs of a growing and diverse community, from improving procedures in water quality sampling to implementing a new customer portal to increase communication. The system has among the lowest rates in the region without compromising infrastructure maintenance and renewal, using Advanced Metering Infrastructure, large meter testing, and a thorough meter replacement plan to ensure accurate billing and asset management. The utility also strengthens the skills of its workforce by facilitating the licensing of water professionals.
Cape Fear Public Utility Authority
2022 Gold Award for Exceptional Utility Performance
Cape Fear Public Utility Authority (CFPUA) is a regional leader in water treatment to remove PFAS. This year, CFPUA will bring a new deep-bed Granular Activated Carbon filter technology online at its primary water treatment plant, a $46 million investment to ensure the quality of the water provided to customers. Through CFPUA’s 10-year Capital Improvement Plan totaling $511 million, the utility has a consistent focus on rehabilitation and replacement of aging infrastructure, resulting in significant decreases in sewer and water line breaks. Providing strong customer service is also central to CFPUA initiatives. Between 2017 and 2021, CFPUA implemented an Enterprise Resource Planning solution that improved customers’ ease of doing business, from an online self-service portal to more accurate and efficient meter reading.
Seattle Public Utilities
2022 Platinum Award for Utility Excellence
Seattle Public Utilities (SPU) is committed to operational excellence, leverages technology, and ensures its investment decisions are informed by financial, environmental, and social impact life-cycle costs and benefits. SPU’s Strategic Business Plan charts the utility’s investments, operations, and service quality. Operational response, customer satisfaction, system performance, and equity and inclusion are among the performance metrics tracked by the utility. Workforce efforts focus on racial equity resulting in high numbers of hires and promotions for diverse populations. SPU also engages the community in robust outreach by offering financial assistance programs and investing to achieve community priorities.
Orange County Water District
2022 Platinum Award for Utility Excellence
Orange County Water District (OCWD) is an international leader in water reuse and groundwater management and home to the Groundwater Replenishment System (GWRS) – the world’s largest advanced water purification project for potable reuse. OCWD recently broke ground on the GWRS Final Expansion. Upon completion in 2023, the GWRS Final Expansion will recycle 100 percent of available wastewater flows, add 34,000 acre-feet per year of recycled water into the basin, and provide 130 million gallons of drinking water every day, enough to serve 1 million people. OCWD addressed PFAS in the basin by launching the nation’s largest pilot project to test 14 types of treatment media and identify cost-effective treatment technologies. Sound planning and investment, exceptional water quality, environmental stewardship, sound fiscal management, and transparency are hallmarks of the system.
San Antonio Water System
2022 Sustainable Water Utility Management Award
San Antonio Water System (SAWS) has continued to make strides in fiscal management, environmental stewardship, and social responsibility since winning its first sustainable award in 2019. In April 2020, SAWS started receiving 50,000 acre-feet per year of water from the Vista Ridge Project. The benefits include decreased reliance on the Edwards Aquifer from 66 percent in 2019 to 51 percent of total water supply in 2022; improved Edwards Aquifer spring flows and endangered species habitats; and increased resilience to any climate-related adverse impacts to water sources. SAWS also kept rates affordable for its constituents during the pandemic and in response to 2021 Winter Storm Uri led a drive raising over $1.1 million dollars to help provide repairs to over 1,100 low-income households.
Fort Worth Water
2022 Sustainable Water Utility Management Award
Fort Worth Water demonstrates its commitment to effective utility management and sustainability in several areas. Of note, the utility established a career pipeline, P-TECH, with a local school district and college to enable high school students to graduate with water and trade certifications and associate’s degrees. The utility also revamped its leak detection efforts to reduce actual loss, avoided rate increases in three of the past four years because of customer growth and more accurate metering, and eliminated all known city-side lead service lines from the system. A new biosolids facility replaces belt presses with a drum dryer to create a pelletized product having 90 percent of the water content removed, with an anticipated 40 percent reduction in operating costs and savings of almost $2 million annually.
Fort Wayne City Utilities
2022 Sustainable Water Utility Management Award
Fort Wayne City Utilities is a second-time sustainable award winner. Since receiving its first award in 2019, the utility has continued to demonstrate an immense commitment to protecting and responsibly using natural, financial, and human resources. Fort Wayne City Utilities is currently designing a state-of-the-art Microgrid Solutions to help the utility better utilize existing generation assets, improve electrical demand profile, increase resiliency to utility outages, and allow for easy implementation of renewable generation resources. By 2023, the utility will have installed 5 megawatts (MW) solar array that will float on its wet weather ponds, energy storage batteries, and an additional 4.5 MW of NG driven generation.
Coachella Valley Water District
2022 Sustainable Water Utility Management Award
Coachella Valley Water District (CVWD) is a first-time sustainable award winner. The district demonstrates its commitment to sustainability in water supply, operations, disadvantaged communities, and customer programs. CVWD has invested in and implemented large water importation projects to replenish extracted groundwater. The utility also uses recycled water for landscape irrigation. CVWD also founded a Disadvantaged Communities Infrastructure Task Force, which plans, coordinates, and identifies opportunities for water and sewer infrastructure projects in disadvantaged communities; identifies funding opportunities; reports on progress; and discusses potential barriers to help disadvantaged communities receive grant funding for infrastructure projects.
Knoxville Utilities Board
2021 Sustainable Water Utility Management Award
Knoxville Utilities Board is the first-time winner of the Sustainable Water Utility Management Award. Knoxville Utilities Board makes the right investments in its utility systems and develops and promotes environmentally sustainable initiatives within its operations and through its programs. The utility participates in Green Invest, the City of Knoxville Mayor’s Climate Council, and the Water Quality Forum to continuously improve its commitment to environmental stewardship and protection of local water sources. KUB’s sound financial structure and management ensure al sustainability initiatives are well-funded and balanced annually.
Denver Water
2021 Sustainable Water Utility Management Award
Denver Water is a second time sustainable award winner. The utility strives to improve operations and protect its surrounding ecosystems and communities. The utility has formal goals to reduce carbon emissions, improve energy use to maintain net-energy neutrality, expand renewable energy resources, and improve green infrastructure. Denver Water has undertaken one of the largest public health initiatives in its history, a 15-year planned effort to replace 64,000 to 84,000 decades-old lead service lines owned by its customers. The utility also partners with government agencies to maintain and improve the burned areas of priority watersheds, including planting more than a million trees.
Oklahoma City Water Utilities Trust
2021 Platinum Award for Utility Excellence
Oklahoma City Water Utilities Trust meets the challenges of its growing region by providing quality water, wastewater, and solid waste management services to 1.4 million residents. The award-winning utility maintains strong financial policies, prudent cash management, and balanced debt management as evidenced in its 2020 AAA/Aaa ratings by Standard and Poor’s and Moody’s. The utility instituted a continuous improvement program for employment development, and in its first year the program achieved $1.7 million in operational savings from employee led Six Sigma Lean Green Belt projects.
Cobb County-Marietta Water Authority
2021 Gold Award for Exceptional Utility Performance
Cobb County-Marietta Water Authority is the second largest supplier of drinking water in the state of Georgia. It is one of only a few utilities in the nation that has an organic AAA bond rating from all three major rating agencies and has won multiple awards from the Georgia Association of Water Professionals. Cobb County-Marietta has worked diligently over the last five years to reduce the number of pipeline failures, energy use, and per-capita consumption of water in its service area. Cobb County-Marietta also has a record of zero quality regulatory violations in the 11 years – setting high industry standards.