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MWRA Emergency Response Case Study
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Multi-agency Response to a Major Water Pipe Break: A Massachusetts Case Study and Evaluation is an important new resource for the nation’s water utility managers –that provides an in-depth look at the Massachusetts Water Resources Authority (MWRA) response to a major pipe break in May 2010 involving more than two million people and thousands of large industrial users in 30 metropolitan Boston communities. The comprehensive review, co-sponsored by the Association of Metropolitan Water Agencies, WaterISAC and the Water Research Foundation, and funded through a grant from the Alfred P. Sloan Foundation, presents a solid example of the drinking water emergency response process and analyzes the challenges, successes and lessons related to the process.

The report, produced by Stratus Consulting, incorporates assessment and analysis of the actions of MWRA and other state and local responders involved in the incident. It identifies areas where the responders acted successfully as well as areas where they encountered challenges, and provides valuable recommendations based on lessons learned.