General Management

This survey sought to learn of the experiences and expertise of fellow utilities who have or are integrating their OT and IT functions/departments.

This survey sought to learn how utility systems handle water outage management, mobile dispatching, and leak reporting/data collection.

This survey sought feedback from peer utilities concerning several key personnel and cost questions.

This survey sought examples of board of director policies and procedures that could be used as models.

This survey sought to learn of member utility strategic business plans to gain ideas for use as models.

This survey sought to learn information from member utilities that have Hazardous Work Pay policies or

This survey sought to obtain information about utilities’ learning management systems, maintenance training programs, and meter service training programs.

This survey sought to learn about the ROIs of other AMWA member utilities who have implemented or are implementing AMI.

The survey sought to learn about the experiences of utilities who have conducted a SCADA system risk assessment.

The survey sought to learn how utilities meet the challenge of transferring and managing institutional knowledge of processes, technology, and relationships as employees transitio