Human Resources

This survey sought information concerning surveys conducted by member utilities in order to develop a comparison to peer utilities, as well as to establish a baseline against which to measure futur

This survey sought to learn how member utilities handle after-hours emergency customer service requests, such as a main break. 

This survey sought feedback from peer utilities concerning several key personnel and cost questions.

This survey sought to learn about other utilities’ security staffing approaches to inform security improvements.

This survey sought to learn information from member utilities that have Hazardous Work Pay policies or

This survey sought to obtain information about utilities’ learning management systems, maintenance training programs, and meter service training programs.

The survey sought to learn how utilities meet the challenge of transferring and managing institutional knowledge of processes, technology, and relationships as employees transitio

This survey sought to learn other utility's plans for or barriers to implementing COVID-19 vaccination policies, as well as implementing telecommuting programs as a result of the ongoing pandemic.

The survey sought to learn what, if any, employee residency restrictions are in use by utilities.