Customer Relations/Communications

The survey sought information from other utilities on whether and when they suspended late payment shut offs and penalties in light of the COVID-19 pandemic and whether and when they are resu

Survey sought information from other utilities on whether and when they suspended late payment shut offs and penalties in light of the COVID-19 pandemic and whether and when they are resuming

The survey sought to gather information to assist in evaluating the possibility of adopting a policy to permanently discontinue a delinquency turn-off process. 

Survey sought to learn if any utilities have been able to craft a process to use the federal CARES Act pandemic funding to provide financial assistance to their customers/residents so that th

The survey was developed to help better understand customer assistance programs among utilities across the country.

This survey sought information to help establish best practices for its Revenue Recovery group. 

The survey sought feedback and insights from other AMWA utilities concerning reasons why or why not bottled water was pursed as a revenue option.

Download Results Here (input "2017CCR" when prompted for password).