Survey sought information on how to continue using auto-dialers and automated systems while managing risks associated with TCPA-related lawsuits or fines. The results are available below in both E
Survey sought to learn if utilities are planning to purchase a JD Power & Associates "Customer Satisfaction" survey subscription and their considerations in making the decision. The results ar
Survey sought ways to communicate service line composition to customers. The results are available below in both Excel (first link) and pdf (second link) formats.
Survey sought imput from utilities who have an in-house hearings officer and/or an ombudsman. The results are available below in both Excel (first link) and pdf (second link) formats.
Survey sought imput of utilities concerning metrics and methods used to measure the success of behavior modification programs, such as conservation or tap water promotions. The results are availab